Refund policy online shop does sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your lamp size or style before buying.

Our Guarantee

Your satisfaction is our number one priority.

If you receive a damaged Original Moon Lamp or Customize Moon Lamp with an error, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days from the delivered date.

Customers are able to return new, unopened items fulfilled by lunarlamps within 60 days of the delivery date. Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee.

You will be responsible for the return shipping cost, except the quality problem.

Return Process

To request a return, please contact our customer service. or if you require assistance, please email us:

Cancellation Policy

All prices on this website are quoted in US dollars, please understand before buying the currency.

Currency problem is not refund the list.

Customers are able to cancel or change within 12 hours for free,except the currency problem. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.

Special Case

During Christmas period(12.5-12.25)

Because the reason of orders surges, The Logistics slowed down, so the shipping time will delay, We do not accept this reason of refund or cancel.